Solving Problems Through Collective Intelligence

The Knowledge Workspace for the digital enterprise – Join BETA program now

 

“The first requirement in tackling knowledge work is to find out what the task is.”

- Peter Drucker: Knowledge Worker Productivity: The Biggest Challenge, California Management Review, 1999.

Ever woke up to the news that a supplier’s production line is down for weeks? Market share in your key region is off for no apparent reason? A product complaint could spread on social media?

Responding quickly to unforeseen incidents such as supply chain disruptions is critical to your company’s success. At any given point in time, you need to instantly bring together the right information and the right people to investigate, discuss and resolve the situation to avert a crisis and minimize impact on the bottom line.

The financial, operational, and external data needed for the analysis, however, are often located in separated systems. Plus, the data is hardwired to specific processes and locked into predefined, rigid transactions, which complicate a dynamic solution finding.

For this we have created the Knowledge Workspace, an open application that brings together real-life data from all SAP and non-SAP systems as well as external sources and provides a central, collaborative workspace for real-time investigation and decision making. Good decisions are made when the best possible available data is put into context and reviewed by all relevant stakeholders.

The Knowledge Workspace tears down application boundaries and enables experts to work together in the most effective way. It allows for ad-hoc evaluations, overviews, comparisons, discussions, and decisions with seamless collaboration. Parallel search of all connected systems saves time and allows the collected data to interact. Data harmonization allows the synchronization of information from different sources. Expandable tools allow for visualization and comparison in real time, no matter what the underlying data model is.

Experts can share their thoughts, expertise and business content on the fly. The result of the workflow is persisted and real scenarios can be saved, retrieved and adjusted to new emerging incidents to create best practices.

Some scenarios for which our co-innovation partners plan to use the Knowledge Workspace: 

  • Supply disruption: critical parts are missing and production or delivery might be on hold unless a fallback is discovered.
  • Demand spikes: an unforeseen event drastically increases demand on short notice, requiring a quick balancing of all available supplies.
  • Market clearance: a potentially defective product has to be recalled from the shelves, requiring multi-level coordination and fast response times.
  • Warranty synchronization: multiple warranty claims might point to an underlying problem with the involved part, requiring coordination between multiple departments. 

The Knowledge Workspace is an application out of the SAP Innovation Center Network and currently in development. We are actively encouraging interested companies to become beta tester and to evaluate ideas for use cases and scenarios.

Apply for our BETA program and contact us at knowledgeworkspace@sap.com for details!

The Knowledge Workspace at a glance

 

Making the right decisions

... in critical situations requires getting access to the right kind of data. The Knowledge Workspace retrieves data from backend systems (SAP and non-SAP) via oData exposure. Parallel search of all connected systems saves time and allows the collected data to interact. 

 

For a quick analysis

... of the root causes it is necessary to put data in relation to each other. The retrieved data have to be translated so that correlating them and including them in the same analysis becomes possible even if they come from completely different sources and adhere to different formatting standards.

 

The Knowledge Workspace

... uses adaptable tools to improve human understanding of the situation and allow for an unparalleled flexibility in the workflow. Tools are analysis, visualization and workflow elements that are built independently of the underlying data sources. As long as the original data contain the needed information, the tool can interact with them, no matter how the rest of the data is defined.

 

Good decisions

... are made when the best possible available data is put into context and reviewed by all relevant stakeholders. The Knowledge Workspace provides a series of communication, decision and tasking tools, which allow the workflow to be visible to all on the shared case board. In all cases the result of the workflow is persisted to help build templates and best practices from prior decisions.